BonNosh Returns, Refunds, Exchanges and Missing Order Claims If you are not completely satisfied with your BonNosh order, please email us at info@bonnosh.com and explain to us why you are not satisfied. We will make arrangements for you to return the BonNosh product to us for either a refund or an exchange. All claims for returns, refunds and exchanges must be made within 30 day from the date you received the product. Any claim regarding a missing order or product must be made within 90 days from the date the order was placed. To allow us to serve you better, please be sure to include your name, order number and order date in the subject line of your email. Thank You!